IMPORTANT QUESTION
Do you have
HIGH PERFORMING THERAPISTS
in your employ?
Before you answer.....watch this
If there was a PREDICTABLE STEP-BY-STEP way to SUBSTANTIALLY increase the productivity levels of your therapists, without confusion, stress, fear or overwhelm…would you want to get your hands on it?
Here’s why anything short of ‘HELL YES!' is costing you BIG TIME
Are you finding that when you broach the subject of productivity, your therapists say something like "I'm trying my best" and yet nothing changes and they still don’t produce at the profitable levels you expect of them?
Low or average performers are leaving thousands, if not tens of thousands of dollars on the table. That's money straight out of YOUR pocket! Opportunities are being lost. Unnecessarily.
- If every Monday morning, your appointment books are not 85%-90% filled (more than 15% downtime), you’re leaving money on the table big time. Chances are, your therapists are not rebooking effectively or optimising the frequency of treatments clients need for real results
- If your retail % less than 40%-50% of the total revenue, again BIG OPPORTUNITIES ARE BEING MISSED which cost you way more than you might think. It’s actually LOSING YOU CLIENTS. How? Retailing is not just about bringing more money into the business, it’s way more about successfully delivering results which after all, is ALL your clients want and they ONLY reason they'll come back. Results feed client loyalty which feed client frequency which feeds client spend and client referrals
- Think of unproductive therapists like having a valuable piece of real estate unrented. They’re taking up the space of a productive therapist you could be employing instead. For example, right now you have a therapist producing $2,500 a week. FOR THE SAME WAGE, you could have a therapist producing $5,000 a week. Same cost to you but double the revenue. That’s over $130,000 an unproductive therapist is costing you a year! It does not make sense in any way to have unproductive therapists (yet still so many do)
- We both know you didn't take financial and emotional risks by going into your own business for a mediocre or unprofitable payout. Nah ah. Surely you wanted to make big profits to improve your personal lifestyle. Bet you’re making less money, working harder, longer hours, with greater stress than when you were employed! Am I right? Time to change all that
The 6 Reasons Your Therapists are not producing
REASON #1: They haven’t mastered performing and communicating an effective Skin Consultation
REASON #2: They haven’t mastered Upselling and Cross selling
REASON #3: They haven’t mastered Effective Rebooking
REASON #4: They mastered Recalls and Follow Ups
REASON #5: They haven’t mastered Selling Courses of treatments
REASON #6: They don’t ‘plan’ for the outcome of each appointment visit in advance (the secret sauce of this programme)
So here’s the good news…
Developing therapists into consistent high performers is easier than you think
If you’ve made it this far, then you already realise that knowing how to perform a skin consultation, upselling, cross selling, rebooking, recalling, selling courses of treatments and planning out client visits is critical to the success of your therapists’ performance levels.
But perhaps what you don’t know is that putting your team through the Team Member Development Programme, not only will your overall productivity (revenue) increase exponentially, but here’s what else will happen:
- Your client retention levels will increase dramatically as your therapists will be providing your clients with results-driven outcomes which after all is the ONLY thing they want. Your clients don’t love dropping a few hundred dollars a month for nothing. They expect something out of it and once they get it… WOW! They become addicted and committed to the results they’re receiving and come back time after time
- You’ll attract a higher level of clients as your reputation for ‘results’ grows through referrals and the ability to communicate your professionalism through social channels
- Greater productivity means that you’ll be in a position to pay generous incentives to high performers which will do some much for your employee retention. What therapist wants to leave a business that generously rewards her for her hard work? Not to mention how much happier, driven and committed will your therapists be when there’s a direct reward for increased effort?
- Your profit levels will soar. Remember the real estate analogy? Imagine doubling your annual revenue with little if no increase in expense? That’s profit baby! And profit is the only way you’re going to take home more money for yourself. And what does money buy? Well… the list is endless but how about we start with the house of your dreams, the car you’ve always wanted, the family holidays and the lifestyle of never having to worry about how you’re going to pay the bills?
- And money buys you TIME! When therapists are producing at their peak, your business runs like a well oiled machine and you can work (or not) when you want! You’re not at all tied to the cash register. In other words, productivity doesn’t depend on YOU doing the treatments or you being at your business 10 hours a day, 6 days a week
- You will have more time to spend on ‘growing’ your business. Concentrating on growth strategies to scale the revenue and profit you make
All of this is within your reach even if you have therapists currently producing as little as $60/hour. Past students have doubled their productivity within less than 90 days. So many TMDP alumni are now reaching levels of over $200/hour…..consistently.
AND WITH ALL OF THIS SAID, I COULDN’T BE MORE EXCITED TO INTRODUCE TO YOU THE TEAM MEMBER DEVELOPMENT PROGRAMME
The most advanced, comprehensive ‘what’s working now’ productivity system that secures huge productivity growth by leveraging powerful strategies, tools and effective scripting….
Next Programme starts Monday February 4th 2019
Here’s how the programme works…
- Upon registration, you'll be provided with your exclusive username and password to access the training portal
- NEW!! Over 5 weeks, you and your team will attend a group interactive 2-hour LIVE coaching session (Wednesdays 1pm AEDT)
- Each training will be recorded and made available inside the training portal for revision and for anyone unable to attend the training live
- In addition you'll have access to the full formal programme for 8 weeks but all the work will be done in the first 5 weeks (3 more weeks for access and revision)
- Every video has a comments section where team members can ask any question and ask advice on any experience or challenge
- There are exercises on most videos to hold your team accountable to what they've learned, ensuring they understand the concepts and strategies, immediately applying them to every client
- Each week Brigitte Benge will email you, the business owner; guiding you and assisting you in being able to hold yourself and your team accountable to the programme and to the results!
- Templates, protocols, case studies and more are included in your programme at no additional cost
Hereā€™s whatā€™s covered in the programme
Module 1
Business Concepts
This module is where I do the work that most salons don’t want to do, know how to do or feel comfortable doing. In this module, I get inside your therapists’ heads. In an inspiring yet effective way, I explain the lowdown of the need for high productivity from explaining the difference between a good employee and a higher performer (big difference) to what the clients REALLY wants from them, what they REALLY need to sell. It’s often not what they think.
Module 2: The New Consultation Form
The New Client Consultation Form (NCCF) is the most important and primary tool that a therapist has at her disposal and yet it is way undervalued and often incorrectly used. Once a therapist truly understands the value of the 'gold' that is handed to her upon meeting her client, her journey to high performance is underway. This comprehensive module covers how to best meet the clients’ needs using this form in her consultation to meeting the needs of the business (profit).
Module 3: Servicing Essentials
Full of revenue-generating strategies like upselling, cross selling, rebooking, effective client history notes, recalling and selling courses, this module upskills the therapist without fear of being pushy, overselling and other barriers to selling therapists that face on a day-to-day basis.
Module 4: Consultations And Prescriptions
You AND your team will LOVE this module as it reveals the secret to writing and delivering product and treatment descriptions including successfully getting the products over the counter, the dialogue to selling a programme of skin treatments and securing the rebooking.
Module 5: Strategising Appointments
The pinnacle of the programme and where you’ll see the transformation to TRUE high performance. Strategy is all about providing a win/win/win scenario where the client wins through results desired, the business wins through increased revenue and the therapist wins through an increased level of personal satisfaction and level of earning. Without planning and strategising every appointment in advance, sales CAN NEVER be optimised, money is left on the table and the win/win/win CANNOT happen.
BONUSES
In the past, this programme was only available in a formal online coaching format but in this round, Brigitte will train EVERY TOPIC live every week!
No therapist will be left behind! Participation is huge. Think of it as Brigitte in a live workshop event coaching and encourage audience participation!
In additional to the live coaching sessions, the programme will also be made available in a formal online version with every video fully transcribed. This means that for every video, you’ll also be able to download word-for-word transcripts! No more frantic note taking. You and the team have the luxury of attending live AND watching the videos without such a worry! This will become in invaluable and comprehensive workbook they can refer to, for life!
You'll receive a Productivity Tracking Report template to track your team’s productivity. The template breaks down retail, treatment and rebooking rates for each therapist. You plug in the figures and the template works it all out for you. It even automatically accumulates all the information to show you how overall productivity is tracking as a business. Comes with a comprehensive video explaining how to use and how to address progress with your team members week by week.
If within 14 days, you are not blown away by what the Team Member Development Programme has to offer, then simply email Brigitte Benge at [email protected] and your full payment will be refunded. Absolutely no questions asked.
Next Programme starts Monday February 4th 2019
ALREADY PURCHASED THE FULL PROGRAMME BEFORE?
$250*
(Read note below to see if you apply)
CLICK HERE TO PURCHASE* This price applies ONLY to businesses that have purchased the FULL ONLINE PROGRAMME in the past and would like go take new team members and and/or take their existing team through the 8 week journey again. Price includes access for 8 weeks
