The Retention Growth Lab
POLICIES AND PROCEDURES MANUAL
YOU STARTED YOUR SKIN CLINIC OR BEAUTY SALON FOR TIME AND MONEY FREEDOM.
Right?
So why are you the most overworked, underpaid,
and trapped person in the building?
Right now, it feels like you're the walking, talking policies and procedures manual.
Nothing moves unless you explain it, check it, or fix it.
And profitable revenue? Only when you're on the floor.
That’s not freedom—that’s a business built entirely around you.
That's the Skin Clinic/Beauty Salon Paradox:
To get more time + more money, you need a business that runs without you.
A business that runs without you is one that runs on repeatable systems.
But with no time to create them, your business only performs when you’re in the building.
GET MY FREEDOM BACK
(The Solution) Stop the cycle with the Retention Growth Lab "Done-For-You" Policies and Procedures Manual.
It’s ready to go. It’s built for our industry. All it needs is your logo and your specific nuances. (Because you don't need to waste time creating policies, procedures and protocols from scratch).
GET MY FREEDOM BACK
Why the Retention Growth Lab P&P Manual is
so different...
AND NOT "JUST ANOTHER MANUAL" THAT SITS ON A SHELF
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Most manuals in our industry are so generic they could apply to any business.
The RGL manual is skin clinic and beauty salon specific. Nothing about the way you operate is remotely similar to a hair salon, nail bar or “general beauty” business – so a generic manual is close to useless for you.
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Most manuals in our industry give you headings and a few vague prompts.
The RGL manual is full written. When we say “customise”, we mean: add your business name and tweak where needed. For example, we don’t say “write down every step of how to issue a refund” – we spell out every step on a specific EFTPOS machine. Yours might be slightly different, so you’ll adjust the steps, not create them from scratch.
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Most manuals in our industry Feel like a big homework project so they never get finished or implemented.
The RGL manual is done! Swap out “[Salon Name]” for your business name and most sections are ready to print and roll out with your team. For context, Retention Growth Lab’s Policies & Procedures Manual took over 300 hours to create.
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Most manuals in our industry don’t include treatment protocols. Whaaat?
The RGL manual not only includes detailed Treatment Protocols, it also bakes in:
- In-room scripting
- Retail and rebooking strategies
So your therapists know exactly what to do, what to say, and how to sell – all from the same system.
What you can expect
The Retention Growth Lab Policies & Procedures Manual is the result of over 20 years of cumulative research, experience, hard work, testing, measuring and refining.
It’s meaty, detailed and workable from the minute you receive it. No guesswork.
You’re not staring at vague headings and a blinking cursor – you’re getting a complete, done-for-you manual that you can put to work straight away.
It gives you 100+ ready-to-go policies and procedures, plus the framework and tools to customise and develop your own signature protocols.
Every clinic or salon that performs consistently well works from ONE clear way of doing things – used by every team member, consistently, every day.
Daily use and commitment to the manual becomes your success formula. You finally have the tools to systemise your business immediately.
- 100+ detailed policies and procedures
- 12 detailed treatment protocols
- 18 practical forms and templates
- Every policy, procedure, form and template supplied as an individual, editable Word document so you can customise it to your business
- A quick-start tutorial to help you roll it out with your team and start using it from day one
* Instant digital access. Editable Word docs. One licence per business.
* Download today, start systemising this week.
I'M READYHere's What Others Are Saying...
JANE SPITERI
This manual was thick and filled with lots of protocols that I hadn't even considered, let alone had a proper protocol for. Each policy/procedure was broken into separate categories, providing me with a resource that was both workable and user friendly. What was so great was that all the hard work had already been done. All I had to do was tailor make it to suit my business.
By tweaking them to suit Clover, it gave me a tool to train my staff and with each staff member signing each protocol, it put the accountability back onto them. Having such thorough procedures in place, it provides a manual for both new and existing staff, should they get stuck with a certain issue and not know what to do. It means staff members perform tasks the same way. This manual has enabled Clover to be run by SYSTEMS, allowing me to continue to work on the business. A great investment!
PIA KYNOCH
I contemplated purchasing CREAM Solutions' Policies & Procedures manual for far too long - I knew it was a very well structured document, but I had never given credence to the fact that Brigitte had REALLY covered every detail. Purchasing the manual took out ALL THE HARD WORK. It was already done for me, with an editable version of the manual that was ready to insert any information relevant to my own business. There is not a stone left unturned, not a policy overlooked, and I am so grateful that Brigitte spent so many hours toiling over this 'bible'… The money is irrelevant when you stack up all the hours that you would have spent collating such a comprehensive salon essential … The VALUE far outweighs the COST!! If you are considering purchasing the CREAM Policy & Procedures Manual, then I recommend you consider no longer. This is a 'must have' asset.
During our biggest sale of the year, the Retention Growth Lab Policies and Procedures Manual is
50% OFF !
$2,999 Until Monday December 1st, $1,499.50
Simply enter the coupon code BLACK at the checkout.
POLICIES AND PROCEDURES MANUAL
$2,999
REMEMBER TO ENTER THE COUPON CODE BLACK AT CHECKOUT TO ACTIVATE 50% OFF!.