CREAM POLICIES AND PROCEDURES MANUAL
The CREAM Solutions Policies and Procedures Manual is undoubtedly the most comprehensive operational manual available to salon and skin clinic owners today.
It’s 20 years of cumulative research, experience, hard work, expertise, test and measuring and perfecting. The manual is meaty, detailed and workable from the minute you receive it. No guesswork. It not only provides you with almost 100 ready-to-go policies and procedures but it provides the salon owner with the framework and tools for customisation and developing your own signature protocols.
Every salon must operate from ONE set of ‘way of doing things’, used by all team members, consistently, uniformly EVERY DAY. Daily use and commitment to the manual is the ultimate success formula. You'll have the actual tools to systemise your business immediately.
What you can expect:
- Over 100 detailed policies and procedures
- 12 detailed treatment protocols
- 18 forms (templates)
- Every policy, procedure, form and template is provided to you in individual Word format for you to customise to your business
- Tutorial
Pricing Options
"I contemplated purchasing CREAM Solutions' Policies & Procedures manual for far too long - I knew it was a very well structured document, but I had never given credence to the fact that Brigitte had REALLY covered every detail. I am a 'Big Picture' person - small details actually annoy me, and I have always found completing documents an insanely arduous task, one I would readily procrastinate on! As a business owner, this is not always a good thing ;) Purchasing the manual took out ALL THE HARD WORK. It was already done for me, with an editable version of the manual that was ready to insert any information relevant to my own business. There is not a stone left unturned, not a policy overlooked, and I am so grateful that Brigitte spent so many hours toiling over this 'bible'… The money is irrelevant when you stack up all the hours that you would have spent collating such a comprehensive salon essential … The VALUE far outweighs the COST!! If you are considering purchasing the CREAM Policy & Procedures Manual, then I recommend you consider no longer. This is a 'must have' asset"
Pia Kynoch
Verve Beauty Therapy, Kew, VIC
"I already had a Policies and Procedures manual and to be honest I thought it was quite good . . . . . until I sighted CREAM Solutions' manual at a course one day. This manual was thick and filled with lots of protocols that I hadn't even considered, let alone had a proper protocol for. Each policy / procedure was broken down into separate categories, providing me with a resource that was both workable and user friendly. What was so great was that all the hard work had already been done, and the protocols tried and tested. All I had to do was tailor make it to suit my business. By tweaking them to suit Clover, it gave me a tool to A) teach my staff and B) by each staff member signing each protocol it put the accountability back onto them. By having such thorough procedures in place, it also provides a manual for both new and existing staff, should they get stuck with a certain issue and not know what to do. By having such thorough procedures, every staff member knows exactly what is expected of them and how to perform it. From cleaning the toilet, to wrapping up a Gift Voucher, to how to take a booking; it removes the guesswork from each task and allows the business to run smoother. It means staff members perform tasks the same way. Our P & P manual has enabled Clover to be run by SYSTEMS, which I love, allowing me to continue to work on the business. Creams Policy and Procedure manual is a great tool for any salon owner and a great investment!"
Jane Spiteri
Clover Skin and Body, Armadale, VIC
"We purchased the CREAM Policies and Procedures manual with hopes this would save us some time and provide some tips on general operations. We were surprised to find that as we worked through the manual it highlighted to us how inadequate and unprepared our business was in many ways. This was both confronting and inspiring. We have since used the manual as a benchmark for customer service, treatments and operations to dramatically lift our standards across the board. While still a work in progress, we are on our way to building an exceptional beauty business that has documented practical procedures for what excellence means and how to implement these practices on a day to day basis. Write down what you do and do what you have written down, the only way to build a sustainable culture of excellence. Thank you CREAM Solutions."
